Registration
We collect your name, email and phone to verify your identity and send account updates. Two-factor authentication is optional but recommended.
LEGAL REFERENCE
Your Privacy Matters to Us
We built tukangwd around your account security and data protection. This privacy policy explains how we collect, use and safeguard your information when you open an account, deposit...
Data ProtectionAccount SecurityPayment SafetyTransparencyYour Control
What We Collect and Why
When you join tukangwd, we collect your name, email, phone number and payment details to verify your identity and process deposits through DANA, OVO, GoPay and QRIS. We also track your gameplay activity, session history and account balance to deliver the right lobby experience and detect fraud. We never sell your data to third parties. Your information stays with us and our
payment processors in supported regions where local law permits.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Privacy Questions? Reach Out
Team online
Email Support
Send privacy concerns to our data protection team at [email protected]. We respond within 48 hours and can help you request, update or delete your personal information.
Live Chat
Open the chat widget in your account dashboard to ask about data handling, payment security or how we use your information. Our team is available during business hours.
Account Settings
Manage your privacy preferences directly in your account. Update contact details, review login history and control how we communicate with you about promotions.
EDITORIAL CLARITY
How We Protect Your Data
Encryption Standard
All data transmitted between your device and our servers uses TLS 1.2 encryption. Your payment details and account credentials are never stored in plain text.
Payment Processor Partners
DANA, OVO, GoPay and QRIS transactions are handled by certified payment gateways that meet international security standards. We never see your full card or wallet credentials.
Regular Security Audits
We conduct quarterly penetration testing and vulnerability assessments to identify and fix security gaps before they become problems.
Access Controls
Only authorised staff can access your personal data, and only when needed to process your account or investigate a support request. All access is logged.
Data Retention Policy
We keep your account data for as long as your account is active. After closure, we retain records for seven years to comply with local financial regulations.
Incident Response
If a breach occurs, we notify affected users within 72 hours and work with authorities to investigate. We maintain cyber insurance to cover potential damages.
SIDE BY SIDE
Privacy Across Your Account
Deposits
DANA, OVO, GoPay and QRIS payments are processed by third-party gateways. We store only the transaction reference, not your wallet credentials.
Gameplay
We track your session activity, bets placed and winnings to calculate your account balance and detect unusual patterns that might indicate fraud.
Withdrawals
Payout requests require identity verification. We may ask for additional documents to comply with anti-money-laundering rules in supported regions.
Communications
We send promotional emails and SMS only if you opt in. You can unsubscribe anytime from your account settings or by replying 'STOP' to any message.
Cookies & Tracking
We use cookies to remember your login, language preference and lobby filters. Analytics cookies help us understand how you navigate the site.
Third-Party Sharing
We share data with payment processors, fraud-detection services and legal authorities only when required by law or to protect your account.
What Defines Our Privacy Approach
Indonesia-First Design
We built this policy around how Indonesia players actually use DANA, OVO, GoPay and QRIS. Your payment method stays private; we only see the transaction.
No Data Brokers
We never sell your email, phone or gameplay history to marketing firms or data aggregators. Your information stays between you and tukangwd.
Transparent Logging
Every time someone accesses your account data, it's logged with a timestamp and reason. You can request a full audit trail from our privacy team.
Easy Data Export
Request a copy of all your personal data in machine-readable format. We'll deliver it within 30 days, no questions asked.
Account Deletion
Close your account anytime and we'll delete your personal data within 90 days, except records we must keep for legal or financial compliance.
Policy Updates
When we change this policy, we notify you by email at least 30 days in advance. You can review changes and decide whether to continue playing.
Privacy Policy Questions
We delete personal data within 90 days of closure. We retain transaction records for seven years to comply with Indonesian financial regulations and anti-money-laundering laws. You can request early deletion of non-essential data.
Yes. Email [email protected] with your account email and we'll send a complete data export within 30 days. It includes your profile, transaction history, login records and any notes from support interactions.
We share data only with payment processors (DANA, OVO, GoPay, QRIS gateways), fraud-detection services and legal authorities when required by law. We never sell your data to advertisers or data brokers.
Payment details are encrypted end-to-end and processed by certified gateways. We never store your full wallet credentials. Each transaction is verified and logged for your protection.
We notify affected users within 72 hours and work with authorities to investigate. We maintain cyber insurance and conduct quarterly security audits to prevent breaches. You can request a credit-monitoring service if your data is compromised.
Yes. Unsubscribe anytime from your account settings or reply 'STOP' to any promotional SMS. We'll remove you from our mailing list within 24 hours. You'll still receive account alerts and transaction confirmations.
We retain gameplay data for as long as your account is active. After closure, we keep transaction records for seven years for compliance. Session logs and bet history are deleted after 90 days unless needed for a dispute.